Our Offfice Policies

FIRST VISIT: Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

LATE ARRIVAL: We understand that issues arise that may cause you to be late for your appointment. If arrival is delayed, we will make every effort to accommodate your full appointment, but service time may be abbreviated to avoid delays for other guests. Medical treatments and treatments that require a specific amount of time to be completed may be subject to rescheduling. Abbreviated treatments are charged at full value. Please call us to confirm you can still be seen if you anticipate arriving more than 10 minutes past your scheduled time. 

**Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. 

LATE CANCELLATION & MISSED APPOINTMENT: We have a 24-hour cancellation policy on all appointments. Late cancellations or no-show appointments are subject to a flat fee of $50 FOR INJECTABLES AND $25 FOR AESTHETIC SERVICES.

 

**If a client is late and/or cancels or no-shows 3 consecutive times, they will be required to pre-pay in full for future services booked.

PAYMENTS:  Because our practice is limited to elective aesthetic treatments, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, Care Credit™, Checks and Pure Med Spa gift cards.

REFUNDS:  Products: Many of our products sold in our practice are considered “prescription” products. This usually refers to the fact that such products cannot be purchased over the counter at retail stores or even at pharmacies. Some products are actual medications such as Tretinion (generic Retin-A). We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason. Treatments: All treatment sales are final; refunds or credits cannot be offered once treatment is completed. To ensure our clients always receive the greatest experience, if for some reason you decide against a treatment that has been prepaid for, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service. (cash equivalent for the remaining amount of a treatment package) can be applied to any other service.

PROVIDER REQUESTS: To ensure your preferred provider, day and time are available, we recommend that you make your next appointment prior to leaving. This is particularly important if you are having a series of treatments over a defined period. 

What Our Patients Say About Us

awinzler
awinzler
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My experience at Pure Medical Spa was PURE BLISS!!! Bay City is blessed to have this haven of relaxation and tranquillity! From the moment I walked through the door, I was enveloped by a calming feng shui aesthetic. The place is beautiful! Throughout my entire appointment, everything remained lovely and extremely professional. Every member of the staff is lovely and genuinely kind. For me, it’s important to come out of this type of appointment feeling uplifted, relaxed and rejuvenated. Not all spas have this quality. Pure Medical Spa definitely left me feeling amazing and I will happily return. As well, I am recommending this business to everyone, because I was treated with the utmost dignity and kindness as a client. Their professionalism is off the charts. Congratulations Paige, Denise & staff for creating this gem in our community.
Maria Wagner
Maria Wagner
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5++++ Stars! Walking into Pure Medical Spa, you feel like you’ve just walked into a Luxury Miami Spa! The spa is the most beautiful spa I’ve ever been in! The decor is amazing and the atmosphere is so warm and welcoming! I cannot say enough about Paige, Denise, and the rest of their staff! They provide expertise, kindness, gentleness, and the best client care! We absolutely loved our facials! We cannot wait to go back! mattis, pulvinar dapibus leo.
Tina Williamson
Tina Williamson
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PURE tranquility and relaxation! Pure Medical Spa is so warm and inviting. I had a hydra facial and brow lamination. I loved both and will definitely do it again. I highly recommend this spa and their services. The whole staff is phenomenal!
Tyler Stone
Tyler Stone
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Pure Medical Spa has an outstanding, personable, friendly team and an even better atmosphere. It is apparent that everything has been thought of in great detail from the furniture to the amazing scent noted throughout the entire spa. Bay city is incredibly fortunate to have such an opulent establishment within its district and I hope everyone has the opportunity to experience it. My first time walking through the front doors I felt as if I were transported to Beverly Hills because of how beautiful the decor is. These ladies know how to do it!!!!
Michelle Biskner
Michelle Biskner
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Had my first ever facial today at Pure Medical Spa and the experience was AMAZING!! It was so relaxing and I left with my skin feeling so fresh and hydrated. The staff was so sweet and welcoming and very knowledgeable about their products/services. Will definitely be booking another appointment soon!!
Stacey Horwath
Stacey Horwath
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My first visit to Pure Medical Spa was wonderful! I have to give the biggest shout out to Denise Zolinski at Pure Medical Spa! I had my very first hydro facial and it was AMAZING!! Denise explained everything that she was doing to my skin in complete detail. She made me feel very comfortable with the whole process. My face looks and feels AMAZING!! I would highly recommend  a visit to Pure Medical Spa to anyone! Denise, thank you for the wonderful experience today!!
Kelly Jeffrey
Kelly Jeffrey
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If I could give 100 stars I would❤️ Pure Medical Spa is truly one of a kind. The kindness of the staff is beyond words. Everyone is so knowledgeable of every service they have to offer. The decor is so beautiful it stands out like no other spa. We are so blessed to have a Big City Vibe in our Bay City. I can not wait for my next appointment
Alex Sage
Alex Sage
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This was my first experience at Pure Medical Spa. Upon entering the building, the staff were super friendly and welcoming! The check in process was super easy! They offered me water or coffee, which I gladly accepted. I had IV therapy with Kristen. She is an amazing person and was awesome to work with. I didn’t feel the needle for the IV going in at all! She sat with me the whole time and we talked and talked for the whole 30-40 minutes the infusion took. She made me feel very comfortable and made the whole experience about me. The Meyers Cocktail made me feel rejuvenated and I had the best night of sleep that night! I had energy again! No more feeling sluggish! I cannot wait for my next infusion!
Kimberly Oswald-Little
Kimberly Oswald-Little
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If you have not even walked through the doors you are certainly missing out. The atmosphere is so tranquil & relaxing. The ladies are very knowledgeable in the services they provide. After your first experience you feel so refreshed & rejuvenated you will definitely look forward to your next appointment! Don’t miss out from visiting this beautiful new spa in Downtown Bay City!
Katie Leach
Katie Leach
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I had my first appointment today at Pure Medical Spa and it was fantastic from beginning to end. Taylor at the front desk was amazing. It is very refreshing and relaxing to be greeted with not only professionalism but also a smiling face, Taylor truly makes you feel welcomed upon arrival. I received a HydraFacial today, and Paige was beyond amazing. She was very thorough and explained each step in the process. She was also great with answering any questions/concerns I had. My face truly looks and feels amazing. Shout out to Taylor and Paige for starting my day out today on a very positive note. If you are on the fence about visiting Pure Medical Spa, I promise you, you will not regret it. 10/10 recommendation for me!!
Jillian Talaga
Jillian Talaga
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Went for my first appointment today and I must say from making the appointment all the way to leaving my appointment each member of their team were all so warm, welcoming and inviting. Such a great experience to be in such a positive place and leave feeling all the love! The hydra facial I received just brightened me right up, and they were able to fit me in for a brow lamination which I have been wanting for so long! I was so thankful they have such a wide variety of services so I can pick and choose according to my budget with no pressure. It really shows that they focus on patient driven needs and it is a breath of fresh air to be able to walk in and have you feel like the number one priority. I will definitely be back very soon.❤️ Thank you ladies for taking good care of me!
Alivia Gellise
Alivia Gellise
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Paige and Denise have been my OGs for 4 years and I will never trust anyone else with my face!!! I leave feeling glowy, clean, and hydrated!!! The spa is absolutely beautiful. I’m so so proud of them and everything they will accomplish. I just met Kristen today and she did my Botox. So professional and nice. We clicked immediately! Can’t wait to continue seeing her.
Lexis Wieland
Lexis Wieland
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Pure medical Spa is absolutely amazing! From the staff to the facility to the array of pampering procedures, you can’t go wrong with booking your experience with Pure Medical Spa! I just had a lash lift and tint done and it was a 10/10!
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Pure Medical Spa team